Terms and Conditions

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Terms and Conditions of the online store: “HerbalMind.eu” (effective from July 18, 2025, 00:00)

Terms and Conditions of the online store: “Herbalmind.eu”

I. General Provisions

  1. The online store “HerbalMind.eu” operating at the internet address: https://herbalmind.eu, hereinafter referred to as the Online Store, constitutes a teleinformatic sales platform and is operated by the company: “Karol Ciaś HerbalMind Pouches” at the address: Błaszków 69, 26-220 Stąporków, with tax identification number (NIP): 6582001910, and statistical number (REGON): 540259257, hereinafter referred to as: “the Seller”.
  2. In the HerbalMind online store referred to in paragraph 1 above, products of the brand: HerbalMind Pouches are sold, which belongs to the company: “Karol Ciaś HerbalMind Pouches” at the address: Błaszków 69, 26-220 Stąporków, with tax identification number (NIP): 6582001910, and statistical number (REGON): 540259257. In accordance with applicable regulations, the manufacturer of the aforementioned products is the company “Karol Ciaś HerbalMind Pouches” in Błaszków.
  3. These Terms and Conditions, hereinafter referred to as the “Terms and Conditions,” define in particular the rights and obligations of buyers and the Seller.
  4. The Seller provides the following contact phone number: +48 609 213 128 (call cost according to operator’s tariff) and email address: contact@herbalmind.eu. The address where complaints can be submitted is specified in Chapter VII, point 5 of the Terms and Conditions.

II. Definitions

Terms used in these Terms and Conditions mean:

  1. Online Store – the online store located in the internet domain https://herbalmind.eu
  2. Terms and Conditions – this document (terms and conditions) defining the rights and obligations of the Seller and the Buyer, as well as the rules for using the Online Store.
  3. Seller – “Karol Ciaś HerbalMind Pouches” at the address: Błaszków 69, 26-220 Stąporków, with tax identification number (NIP): 6582001910, and statistical number (REGON): 540259257
  4. Service Provider – as in point 3 above.
  5. Buyer – a natural person, legal entity, or organizational unit without legal personality to which a separate act grants legal capacity, purchasing Goods through the Online Store.
  6. Consumer – a natural person purchasing Goods through the Online Store for purposes not directly related to their business or professional activity.
  7. Entrepreneur with consumer rights – a natural person purchasing Goods through the Online Store for purposes directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available based on the provisions on the Central Register and Information on Economic Activity, i.e., referred to in Article 7aa of the aforementioned Act of May 30, 2014 on consumer rights.
  8. Goods – movable property in the form of products offered under the HerbalMind Pouches brand, intended for sale through the Online Store operated by the Seller, based on a sales agreement concluded between the Seller and the Buyer (i.e., herbal pouches with caffeine that do not contain tobacco).
  9. Civil Code – the Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2022, item 1360, as amended).
  10. Consumer Rights Act – the Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
  11. Act on the Provision of Electronic Services – the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2020, item 344, as amended).

III. Rules for Using the Online Store and Conditions for the Sale of Goods

  1. Placing specific Goods within the Online Store along with their price does not constitute an offer to sell them, but only an invitation to the buyer to conclude an Agreement. They acquire a binding character – for the purpose of concluding a specific agreement – only from the moment the Seller confirms acceptance of the order for execution.
  2. A party to agreements concluded with the Seller in connection with sales made in the Store may only be a natural person who has reached 18 years of age and has full legal capacity, who purchases Goods exclusively for purposes unrelated to business or professional activity.
  3. A condition for placing an order in the Online Store by the Buyer is to read these Terms and Conditions and accept their provisions during order processing.
  4. Orders will be fulfilled exclusively within the territory of the Republic of Poland.
  5. The Seller accepts orders through the website herbalmind.eu. Before placing an order for Goods available in the Seller’s current offer, the Buyer is informed about the main features of the Goods, their total price including taxes, as well as delivery charges and other costs, if they are related to order fulfillment, as well as the method and deadline for payment for the Goods covered by the order.
  6. Orders in the Online Store can be placed by filling out the appropriate forms available on the Online Store pages
  7. When placing an order, the Buyer is required to provide correct personal data: first and last name, delivery address, email address, and mobile phone number.
  8. Order confirmation is done by the Seller sending the Customer an appropriate email message to the address provided in the Order form. The conclusion of a sales agreement between the Buyer and the Seller occurs after the Buyer has placed an Order and after its confirmation by the Seller.
  9. After receiving the order, the Seller verifies the stock status and informs the Buyer about the availability of the ordered Goods. After verifying the order, without undue delay, the Seller sends the Buyer an email message to the provided email address confirming acceptance of one or more individual offers for Goods submitted as part of the order, indicating the expected fulfillment date, thereby confirming the conclusion of the sales agreement, subject to Chapter III, point 10 of the Terms and Conditions below. The order fulfillment period referred to above is usually no more than 3 business days, subject to paragraph 10 below. To this period, the delivery time by courier should be added, which usually takes: 1-3 business days. In the case of international shipments, delivery time may be extended, about which the Customer will be informed. The order fulfillment period is counted from the moment the payment for the product is credited to the Seller’s bank account (in accordance with the provision of Chapter IV, paragraph 7 of the Terms and Conditions).
  10. If the order placed by the Buyer cannot be fulfilled due to the unavailability of a specific Good, the Buyer will be immediately informed of this fact. The Seller may indicate to the Buyer the delivery date of the unavailable Good, and if the Buyer expressly accepts such a date, the order will be considered valid, and only its fulfillment time will change according to the arrangements made by the Parties via email correspondence. The Parties may also, at the express request of the Buyer, make arrangements other than those described above. In the case of definitive unavailability of a specific Good or in the case of the Buyer’s withdrawal from the order for the reason indicated in this point above (e.g., lack of acceptance of the order fulfillment date for the unavailable Good), the Buyer will immediately receive a refund of the amount already paid (if payment has been made).
  11. If the order placed by the Buyer cannot be fulfilled due to circumstances on the Buyer’s side (e.g., lack of payment in the case of choosing one of the payment methods described in Chapter III, point 3, subpoint 2, subpoint 3, or subpoint 4 of the Terms and Conditions), the Seller may immediately inform the Buyer of this fact. In particular, in such a case, the sales agreement is not concluded and thus the order is not fulfilled.
  12. Orders are placed in the Online Store by the Buyer using the button indicating an order with payment obligation and after the Buyer has made a statement about reading the content of the Terms and Conditions.
  13. In each case, after receiving the order, the Seller sends the Buyer the content of the Terms and Conditions, thereby fulfilling the obligation to provide the Buyer who is a consumer with the information referred to in Article 12, paragraph 1 of the Consumer Rights Act.
  14. A VAT invoice or electronic transaction confirmation is issued for each order. The Seller does not use a cash register, using the exemption from the obligation to record sales on a cash register, in accordance with applicable tax law provisions.
  15. If the Buyer wants to receive an invoice, they should select this option when placing the order and provide the required data (e.g., NIP number)
  16. Placing orders in the Online Store is possible 24 hours a day, every day of the year.
  17. The Buyer has the option to voluntarily and free of charge post an opinion regarding the purchased Goods in the Online Store. The subject of the opinion may also be a rating, photo, or review of the purchased Good in the Online Store.
  18. The Seller declares that all opinions about Goods appearing on the Online Store page come exclusively from Buyers who have made purchases of Goods in the Online Store. The Seller has implemented internal technical and organizational solutions that enable verification that opinions published on the page come from people who have actually purchased the given product.
  19. Opinions are subjective statements of Buyers. The Seller bears no responsibility for their content, although the published opinion is subject to verification by the Seller to check whether the opinion does not contain content prohibited by law, i.e., in particular whether the opinion violates applicable regulations, contains prohibited or advertising content, personal data, violates copyrights, etc.
  20. The Buyer is obliged to ensure that the published opinion does not violate applicable legal regulations or the rights of third parties.
  21. The Buyer within the Online Store has the option to create a customer account (hereinafter referred to as: “Customer Account”) by registering, during which they provide the data specified in the registration form. Creating a Customer Account is free, voluntary, and is not a condition for placing an order in the Online Store. The Buyer has the option to place an order through the Online Store without first creating a Customer Account, using the order form made available on the Online Store page. When creating a Customer Account, the Buyer undertakes to provide data that is true. During Customer Account registration, the Seller sends the Buyer the content of the Terms and Conditions, thereby fulfilling the obligation to provide the Buyer who is a consumer with the information referred to in Article 12, paragraph 1 of the Consumer Rights Act.
  22. Users of the Online Store, including in particular Buyers, have the option to obtain a free electronic service provided by the Seller via email, which enables all users to automatically receive marketing messages from the Seller containing information about Goods, services, news, and promotions in the Online Store (hereinafter referred to as: “Newsletter”).
  23. The terms of providing the Newsletter service are specified in Chapter Xa of the Terms and Conditions.
  24. The Seller may provide the Buyer with discount codes entitling them to receive a discount on specific goods or the entire order. Discount codes are one-time or temporary in nature, in accordance with the conditions specified when they are issued. Codes are not exchangeable for cash, do not combine with other promotions (unless otherwise indicated), and can only be used when placing an order in the online store. The Seller reserves the right to cancel or change the terms of promotions using discount codes at any time, without giving a reason, provided this does not violate the Buyer’s rights.

IV. Prices and Payment Terms

  1. The prices of all Goods offered by the Online Store are gross prices (including VAT) and are expressed in Polish zlotys (which will be clearly indicated with the given offer).
  2. The price stated for the Good when placing the order is binding at the time the Buyer places the order.
  3. The Seller enables Buyers to pay for ordered Goods in the following ways:
    • cash on delivery payment,
    • electronic bank transfer to the Seller’s bank account,
    • fast payments (Blik),
    • credit card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) or other payment instruments, if they are available within the functionality of the Online Store, through the “Przelewy24” system operated by the Seller’s settlement partner, when placing the order.
  4. For the avoidance of doubt, the Seller declares that in the case of choosing payment upon receipt of the Goods, there is no possibility of making payment by payment or credit card.
  5. The Seller’s settlement partner is the payment systems operator “Przelewy24”, i.e., PayPro S.A. with its registered office in Poznań, at ul. Kanclerska 15, entered in the register of entrepreneurs maintained by the District Court in Poznań, 8th Commercial Division of the National Court Register under number KRS 0000347935, with tax identification number NIP: 779-23-08-495, with fully paid-up share capital amounting to 1,000,000 zlotys, providing payment services within the meaning of the Act of August 19, 2011 on payment services.
  6. In case of choosing the payment indicated in Chapter III, point 3 of the Terms and Conditions above (excluding cash on delivery payment), the Buyer is automatically redirected to an external electronic payment service operated by the payment service provider (Przelewy24) and proceeds according to the instructions contained there.
  7. The Customer is obliged to make payment using one of the above-mentioned methods within 7 calendar days from the date of conclusion of the sales agreement.
  8. The Seller begins order fulfillment the next business day after payment transaction authorization, i.e., the next business day after payment authorization (excluding cases indicated in paragraph 9 below).
  9. In the case of choosing cash on delivery payment, the Seller begins order fulfillment the next business day after order confirmation in accordance with the Terms and Conditions, and the Buyer is obliged to make payment upon receipt of the shipment containing the ordered Goods.
  10. The Seller does not use an algorithm that adjusts prices based on automated decision-making.

V. Right of Withdrawal from the Agreement

  1. In accordance with the Consumer Rights Act, a Buyer who is a Consumer or Entrepreneur with consumer rights – who has concluded a distance contract may withdraw from the contract within fourteen (14) days from the date of receipt of the Goods without giving a reason, by submitting a statement of withdrawal from the contract to the Seller.
  2. The deadline for withdrawal from the contract expires after 14 days from the day on which the Buyer took possession of the Goods or on which a third party other than the carrier and indicated by you took possession of the Goods.
  3. In order to exercise the right of withdrawal from the contract, the Buyer should submit an unambiguous statement of withdrawal from the distance contract in writing. The statement should be sent to the address:
    • “Karol Ciaś HerbalMind Pouches” Błaszków 69, 26-220 Stąporków or
    • electronically, i.e., in the form of email correspondence to the address:  contact@herbalmind.eu
  4. To meet the deadline for withdrawal from the contract, it is sufficient for the Buyer to send information regarding the exercise of their right of withdrawal from the contract before the expiry of the withdrawal period.
  5. If, as part of one order, the Buyer purchased more than one Good, the withdrawal may apply to all or only selected Goods by the Buyer, with the reservation that if the Good is sold as a set, kit, or package, withdrawal is possible in relation to that set, kit, or package. In the case of withdrawal from the sales agreement, the agreement is considered not concluded in relation to the Good (set, kit, or package) from which the Buyer withdrew.
  6. In the case of the Buyer submitting a statement of withdrawal electronically, the Seller will immediately send confirmation of receipt of the statement of withdrawal from the contract (on a durable medium within the meaning of Article 2, point 4 of the Consumer Rights Act).

VI. Effects of Withdrawal from the Agreement

  1. In the case of effective withdrawal from the contract, the Seller will refund to the Buyer all payments received from them, including the costs of delivering the Goods (except for additional costs resulting from the Buyer’s choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller) without undue delay, and in any case no later than 14 days from the day on which the Seller received the Buyer’s statement of withdrawal from the distance contract.
  2. The refund is made using the same payment methods that were used by the Buyer during the purchase transaction of the Goods, unless the Buyer has expressly agreed to a different form of refund that does not involve any costs for the Buyer. In any case, the Buyer does not bear any fees in connection with this refund, except for the cost of shipping the returned Goods.
  3. The Buyer is obliged to return the Goods without undue delay, and in any case no later than 14 days from the day on which the Buyer informed the Seller of withdrawal from the contract. The returned Goods should be sent to the address: “Karol Ciaś HerbalMind Pouches” Błaszków 69, 26-220 Stąporków. The deadline is met if the Goods are sent back before the expiry of the 14-day period. The Seller may stipulate that in the case of withdrawal from the contract, the item subject to return will be collected by them or a person authorized by them.
  4. The Buyer has the obligation to properly secure the returned Goods to prevent damage during transport (direct cost of returning the goods – in accordance with Article 34, paragraph 2 of the Consumer Rights Act). The Consumer bears the direct costs of returning the Goods.
  5. The Buyer is only liable for any diminished value of the returned Goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics, and functioning of the Goods. If the delivered Goods are incomplete or show signs of use exceeding the normal scope indicated in the sentence above, the Seller reserves the right to refuse acceptance of the returned Goods or to reduce the refunded amount by the equivalent of the damaged Goods.
  6. The right of withdrawal from the contract does not apply: (a) in cases specified in Article 38 of the Consumer Rights Act, in particular in a situation where the subject of the service is an item created according to the Buyer’s specifications or serving to satisfy their individualized needs, or where the subject of the service are things that, after delivery, due to their nature, become inseparably connected with other things (b) in the case where a natural person conducting business activity has concluded an agreement directly related to their business activity, and this agreement has a professional character for this person resulting in particular from the subject of their business activity, which is made available in the Central Register and Information on Economic Activity.

VII. Complaint Procedure

  1. A Buyer who is a consumer or Entrepreneur with consumer rights, referred to in Article 7aa of the Consumer Rights Act, may file a complaint with the Seller in the event of finding non-conformity of the Goods with the contract. The legal basis for the complaint is the non-conformity of the Goods (purchased product) with the contract specified in the provisions of the Consumer Rights Act, and in particular in Chapter 5a of the aforementioned Act.
  2. The provisions of this Chapter apply to Buyers referred to in point 1 above.
  3. In the event of non-conformity of the Goods with the contract, the Buyer has the right to an appropriate complaint claim against the Seller to bring the Goods into conformity with the contract.
  4. The Seller is liable for non-conformity of the Goods with the contract if the non-conformity of the Goods with the contract existed at the time of delivery of the item (Goods) to the Buyer or was damaged during delivery. The Seller’s liability, including the scope and duration, is determined by the provisions of the Consumer Rights Act.
  5. The complaint statement should be sent to the address: “Karol Ciaś HerbalMind Pouches” Błaszków 69, 26-220 Stąporków or in the form of email correspondence to the address: contact@herbalmind.eu (to streamline the complaint processing process, the Seller recommends that the Buyer include the order number in the subject line and write: “complaint”).
  6. The Seller recommends that the complaint include: first and last name, contact details, order number, description of the transaction to which the complaint relates or other circumstances justifying the complaint, including information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect (if possible, documenting the defect, e.g., in the form of photos), as well as the specific request of the Buyer related to the submitted complaint. Providing the above information will facilitate and speed up the consideration of the complaint by the Seller. Compliance with the requirements described above does not affect the effectiveness of complaints submitted without them.
  7. If the data or information provided in the complaint requires supplementation, before considering the complaint, the Seller will ask the Buyer submitting the complaint to supplement it in the indicated scope.
  8. The Seller will consider the complaint within 14 days from the date of its receipt. In the absence of an express statement by the Buyer about their preferred method of notification about the complaint resolution, the Buyer who submitted the complaint in writing will be notified of its resolution by registered mail to the address provided in the complaint, and in the case of complaints submitted in the form of an electronic message – in the form of an email message to the indicated email address. In the case of rejection of the complaint, the Seller will notify the Buyer of this, stating the reasons for this decision. If the Buyer has requested replacement of the item or made a statement about price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 days from the date of its receipt, it is considered that they have recognized this request as justified.
  9. In the case of recognizing the validity of the submitted complaint, from which the Seller’s obligation to refund all or part of the paid price arises, the refund will be made using the same payment methods that were used by the Buyer during the purchase transaction of the Goods, unless the Buyer has expressly agreed to a different form of refund that is not associated with any costs on their part.

VIII. Provisions Regarding Consumer Disputes

  1. If the Seller does not consider the complaint in accordance with the Buyer’s expectations who is a consumer, they may use out-of-court methods of considering complaints and pursuing claims, including:
    • may refer the matter to a permanent consumer arbitration court operating at the trade inspection with a request to resolve the dispute;
    • may contact the provincial inspector of trade inspection with a request to initiate mediation proceedings for the amicable resolution of the dispute;
    • may use free assistance regarding out-of-court methods of dispute resolution and pursuing claims from district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection;
    • may use the European ODR (Online Dispute Resolution) platform available at http://ec.europa.eu/consumers/odr/.
  2. Detailed information regarding the possibility of the Buyer using out-of-court methods of considering complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of the Office of Competition and Consumer Protection, provincial inspectorates of Trade Inspection and district (municipal) consumer ombudsmen, as well as social organizations whose statutory tasks include consumer rights protection.
  3. The provisions presented above are for informational purposes only and do not constitute an obligation on the part of the Seller to use out-of-court methods of dispute resolution. In each case, the Seller’s statement of consent or refusal to participate in proceedings for out-of-court resolution of consumer disputes is made by the Seller on paper or another durable medium in the event that, following a complaint submitted by the Buyer (who is a consumer), the dispute has not been resolved.

IX. Personal Data

Detailed information regarding the processing of personal data is indicated in the information clause, available in the “Privacy Policy” tab located in the Online Store and in accordance with Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L. 2016 No. 119, p. 1, as amended), hereinafter referred to as: “GDPR”, provided to Buyers during Customer Account registration or Goods purchase transaction (without registration).

X. Special Provisions Related to the Provision of Electronic Services by the Online Store

  1. With regard to services provided electronically by the Online Store, these Terms and Conditions constitute the terms and conditions for the provision of electronic services within the meaning of the Act on the Provision of Electronic Services.
  2. For the purposes of the Terms and Conditions, all texts, photos, graphics, charts, video materials, multimedia materials, etc., placed on the Online Store page, in particular constituting a work within the meaning of the Act of February 4, 1994 on copyright and related rights (consolidated text: Journal of Laws of 2019, item 1231, as amended), will be defined as “Materials”
  3. Services provided within the Online Store (hereinafter referred to in this chapter as: “Services” or “Service”) consist of free provision of content and functionality of the Online Store page to its users, including Buyers, in particular through:
    • enabling users, including Buyers, to familiarize themselves with Materials made available in such a way that the user has access to them in a place and time of their choice, regardless of the type and method of operation of the device that the user uses for this purpose;
    • enabling Buyers to place online orders and conclude online sales agreements – with regard to Goods and creating a Customer Account;
    • enabling Buyers to publish opinions about Goods or services provided by the Seller;
    • sending the Buyer or user information regarding electronically provided services and enabling contact with the Seller;
    • enabling users, including Buyers, to use the Newsletter service on the terms specified in the Terms and Conditions, including in particular on the conditions specified in Chapter Xa of the Terms and Conditions.
  4. The agreement for the provision of Services electronically between the Seller and the user of the Online Store, subject to paragraph 5 below, is concluded by the user’s commencement of using the Online Store page. The termination of the Agreement for the provision of Services electronically occurs when the user closes the Online Store page, unless generally applicable regulations provide for another form of terminating the provision of Services, including by directing an appropriate, legally justified request to the Seller in this regard (e.g., a request to delete personal data submitted in accordance with the information indicated in the GDPR information clause).
  5. Agreements for the provision of Services electronically between the Seller and the user of the Online Store, with regard to the submission and use of a Customer Account or receiving commercial information regarding Goods and services offered by the Seller, are concluded for an indefinite period by creating a Customer Account or expressing appropriate consent. The termination of the Agreement for the provision of Services electronically in the above-mentioned scope occurs when the user closes the Customer Account, and also in the event that generally applicable regulations provide for another form of terminating the provision of Services, including by directing an appropriate, legally justified request to the Seller in this regard (e.g., a request to delete personal data submitted in accordance with the information indicated in the GDPR information clause).
  6. The Seller makes efforts to ensure fully comfortable and safe use of the Online Store Page by the user of the Online Store page or the Buyer. The Seller ensures the operation of the teleinformatic system it uses, enabling the use of Services provided electronically, in a manner that prevents unauthorized persons from accessing the content of the transmission constituting the delivered Service.
  7. The Seller declares that the use of Services provided electronically referred to in the Terms and Conditions may involve typical, commonly known risks associated with the use of computer equipment and the Internet. In connection with the above, the Seller recommends that users use measures to increase security and minimize the possibility of such risks, such as antivirus software.
  8. The Seller stipulates the following technical requirements necessary for the proper functioning of the Online Store page (including for the effective placement of an order in the Online Store):
    • a device enabling the display of content transmitted on the Internet using a web browser,
    • a web browser, updated to the latest versions, without add-ons that change the browser’s operation (it is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc.),
    • a keyboard or other device enabling correct completion of electronic forms;
    • cookies technology,
    • active Internet access (internet connection).
  9. The Online Store page uses Responsive Web Design (RWD) technology, which adapts the page content to the device on which it is displayed. The Online Store page is prepared for display on both desktop computers and mobile devices.
  10. The Online Store page has an SSL certificate – a secure communication encryption protocol.
  11. The Online Store page and all Materials contained therein, including works, collections of works, databases, trademarks, are subject to protection provided for in generally applicable legal provisions, and in particular those concerning intellectual or industrial property.
  12. Each user of the Online Store page, including in particular the Buyer, may file a complaint regarding the functioning of the Online Store. Complaints in this regard should be sent electronically to the email address indicated in Chapter VII, point 5 of the Terms and Conditions or in writing to the Seller’s address. The complaint should contain: an indication of what the complaint concerns and an indication of the manner in which the complaint should be handled (request), as well as contact details enabling a response to the complaint. The provisions of Chapter VII of the Terms and Conditions apply accordingly.
  13. The Seller reserves the right to change the functionality of the Online Store and to temporarily suspend the operation of the Online Store page for the duration of maintenance work or other work related to the expansion of the Online Store page, in particular the Seller reserves the right to change the functionality of the Online Store to the extent specified in Chapter X of the Terms and Conditions below.
  14. For matters not regulated in the Terms and Conditions, Polish law applies exclusively, and in particular the provisions of the Act on the Provision of Electronic Services.

XI. Newsletter Service

  1. Anyone using the Online Store, especially a Buyer, can subscribe to the Newsletter service by entering their email address and giving their consent to receive marketing messages electronically, using the form provided by the Seller on the Online Store’s website. After submitting the completed registration form, the Buyer (or any other user of the Online Store) enters into an agreement for the electronic provision of the Newsletter service. The Newsletter service is completely voluntary and free of charge.
  2. Each Newsletter sent to Buyers (or Online Store users who have consented to the Newsletter service) includes, in particular: information about the sender, a completed “subject” field specifying the content of the message, and information about the possibility and method of unsubscribing from the free Newsletter service.
  3. The Buyer (or Online Store user who has consented to the Newsletter service) may unsubscribe from the Newsletter at any time by clicking the unsubscribe link included in each electronic message sent as part of the Newsletter service, or by deactivating the appropriate field in their Customer Account, or by sending a relevant message to the email address: contact@herbalmind.eu.

XII. Final Provisions

  1. By placing an order, the Buyer undertakes to provide only data consistent with the actual state of affairs.
  2. Whenever the Regulations refer to business days, this means days from Monday to Friday, excluding public holidays observed in Poland.
  3. Every internet user has the right to download the content of the Regulations in a printable format from the Herbalmind.eu website and save it to their own device.
  4. The Seller reserves the right to amend the Regulations for the following important reasons:
    • changes in legal regulations or a decision issued by an authorized body requiring an appropriate amendment – to the extent necessary;
    • the need to ensure the safe operation of the Online Store and prevent abuse – to the extent necessary;
    • the need to protect the legitimate interests of Buyers – to the extent necessary;
    • to adapt the Regulations to the current product offer – to the extent necessary;
    • changes in the scope or method of providing services to which the Regulations apply, by introducing new functionalities or services, modifying existing ones, or withdrawing them by the Seller, as covered by the Regulations;
    • clarifying changes or eliminating potential inaccuracies, as well as changes concerning definitions used in the Regulations, and changes related to the Seller’s name (company name).
  5. Should the Terms and Conditions be amended, the Seller will provide information about the change and the consolidated text of the Terms and Conditions by publishing it on the Online Store, i.e., in a printable format, on the website: Herbalmind.eu, so that the Buyer can review its content and save it on their own device. The announcement of the change to the Terms and Conditions, as referred to in the preceding sentence, will specifically indicate a period for the change to the Terms and Conditions of no less than 14 calendar days, counted from the date the amended Terms and Conditions are made available, unless applicable law or a decision by an authorized body requires the Seller to make changes within a shorter period, and subject to Section XI, point 7 of the Terms and Conditions, below. Additionally, Buyers who have registered a Customer Account within the Online Store will be informed of changes to the Terms and Conditions by sending relevant information to the provided email address.
  6. Changes to the Terms and Conditions come into effect after 14 days from the date the information about the change is made available as described in Section XI, point 5 of the Terms and Conditions above, with the exception of cases indicated in Section XI, point 7 of the Terms and Conditions below. For Buyers who have registered a Customer Account within the Online Store, they have the right to terminate the Terms and Conditions within 14 days from the date they are notified of the change to the Terms and Conditions. Changes to the Terms and Conditions do not affect transactions concluded between the Buyer and the Seller before the changes to the Terms and Conditions.
  7. Should changes be introduced to the Terms and Conditions that are more favorable to Buyers, or that exclusively concern changes to the registration method for the Online Store, which do not affect the rights and obligations of Buyers already bound by the Terms and Conditions at the time of their introduction, or changes that increase or improve functionalities, including technical functionalities of the Online Store, without prejudice to the rights acquired by Buyers, the provisions of Section XI, points 5-6 of the Terms and Conditions shall apply accordingly, with the proviso that the aforementioned changes to the Terms and Conditions are effective immediately upon their availability, also in relation to Buyers who have registered a Customer Account within the Online Store.
  8. The Buyer may terminate the Terms and Conditions at any time with immediate effect. This can be done by sending a corresponding request to the email address: contact@herbalmind.eu, or by sending it in writing to the Seller’s address indicated in Section I, point 1 of the Terms and Conditions. Termination of the Terms and Conditions will result in the deletion of the Customer Account within the Online Store.
  9. The deletion of a Customer Account within the Online Store may also occur in connection with the exercise of Buyers’ rights and the Seller’s obligations arising from GDPR regulations, in accordance with the Privacy Policy referred to in Section IX of the Terms and Conditions, or as a result of fulfilling other legal obligations.
  10. The deletion of a Customer Account within the Online Store will result in the loss of all rights acquired by the Buyer arising from the Terms and Conditions or current non-public marketing campaigns, if such are provided for Buyers.
  11. The Seller reserves the right to terminate the Terms and Conditions and cease the operation of the Online Store. The Seller will announce the cessation of the Online Store’s operation on the Online Store’s website at least 14 calendar days before the planned cessation. Furthermore, within the same period, the Seller will inform Buyers who have registered a Customer Account within the Online Store about the cessation of the Online Store’s operation by sending relevant information to the provided email address.
  12. The Seller reserves the right to refuse to fulfill an order and serve a Buyer if there are justified grounds to determine the Buyer’s dishonesty or an attempt by the Buyer to place an order in a manner inconsistent with the law, social norms, or the Terms and Conditions.
  13. Notifications referred to in Section XI of the Terms and Conditions are made by sending relevant information to the email address provided by the Buyer who has registered a Customer Account.
  14. The Seller reserves the right to change the offer of Goods, which will not affect orders previously placed or being fulfilled for Buyers.
  15. These Terms and Conditions come into effect on the date of their announcement and remain in force indefinitely.
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